SafeAssistant.Online Privacy Policy

Last updated: Jun 30, 2023The privacy of your data—and it is your data, not ours!—is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. We promise we never sell your data: never have, never will.Privacy policyThis policy applies to all products built and maintained by AD/Micro BV including SafeAssistant.Online (together, "AD/Micro").This policy applies to our handling of information about site visitors, prospective customers, and customers and authorized users (in relation to their procurement of the services and management of their relationship with AD/Micro). We refer collectively to these categories of individuals as "you" throughout this policy.However, this policy does not cover information about a customer’s end users that AD/Micro receives from a customer, or otherwise processes on a customer’s behalf, in connection with the services provided by AD/Micro to the customer pursuant to an applicable services agreement (including the content of messages of customer end users ("End User Communications")). AD/Micro processes End User Communications under the instructions of the relevant customer, which is the "data controller" or "business" (or occupies a similar role as defined in applicable privacy laws), as described in the applicable services agreement between such customer and AD/Micro. AD/Micro’s obligations as a "data processor" or "service provider" with respect to such information are defined in such services agreement and applicable data protection addendum and are not made part of this policy.If you are a customer’s end user and you have questions about how your information is collected and processed through the services, please contact the organization who has provided your information to us for more information.If you are a California resident, please click here to see our California Notice at Collection, which includes additional disclosures as required by California law.What we collect and whyOur guiding principle is to collect only what we need. Here’s what that means in practice:Identity & accessWhen you sign up for an AD/Micro product, we ask for identifying information such as your name, email address, and maybe a company name. That’s so you can personalize your new account, and we can send you product updates and other essential information. We may also send you optional surveys from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates. We sometimes also give you the option to add a profile picture that displays in our products.We’ll never sell your personal information to third parties, and we won’t use your name or company in marketing statements without your permission either.Billing informationIf you sign up for a paid AD/Micro product, you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor and doesn’t hit AD/Micro servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of account history, invoicing, and billing support. We store your billing address so we can charge you for service, calculate any sales tax due, send you invoices, and detect fraudulent credit card transactions. We occasionally use aggregate billing information to guide our marketing efforts.Product interactionsWe store on our servers the content that you upload or receive or maintain in your AD/Micro product accounts. This is so you can use our products as intended, for example, to create projects in Basecamp or to receive email in HEY. We keep this content as long as your account is active. If you delete your account, we’ll delete the content within 60 days.General Geolocation dataYour IP address is logged as part of Google Analytics. See the section "Website interactions" below.Website interactionsWe use Google Analytics to collect information about how visitors use our website. Google Analytics is a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help us analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage.Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.You may refuse the use of cookies by selecting the appropriate settings on your browser, but please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above."Voluntary correspondenceWhen you email AD/Micro with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.When we access or disclose your information- To provide products or services you’ve requested.
- To help you troubleshoot or squash a software bug, with your permission.
- To investigate, prevent, or take action regarding restricted uses.
- Aggregated and de-identified data. We may aggregate and/or de-identify information collected through the services. We may use de-identified or aggregated data for any purpose, including marketing or analytics.
- When required under applicable law.Your rights with respect to your informationAt AD/Micro, we strive to apply the same data rights to all customers, regardless of their location. Some of these rights include:- Right of Access.
- Right to Correction.
- Right to Erasure / “To Be Forgotten”.
- Right to Know.
- Right to Complain.
- Right to Restrict Processing.
- Right to Object.
- Right to Portability.
- Right to not Be Subject to Automated Decision-Making.
- Right to Non-Discrimination.Many of these rights can be exercised by signing in and updating your account information. Please note that certain information may be exempt from such requests under applicable law. For example, we need to retain certain information in order to provide our services to you.In some cases, we also need to take reasonable steps to verify your identity before responding to a request. If we are unable to verify you, we may be unable to respond to your requests. If you have questions about exercising these rights or need assistance, please contact us at info@SafeAssistant.Online or at our company address Oude Schrieksebaan 42A, 2820 Bonheiden Belgium. If an authorized agent is corresponding on your behalf, we will need written consent with a signature from the account holder before proceeding.How we secure your dataAll data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. In addition, we go to great lengths to secure your data at rest. For more information about how we keep your information secure, please review our security overview.What happens when you delete content in your product accountsIn our applications, we give you the option to trash content. Anything you trash in your product accounts while they are active will be kept in an accessible trash can for about 25 days (it varies a little by product and type of data). After that time, the trashed content cannot be accessed via the application and we are not able to retrieve it for you. The trashed content may remain on our active servers for another 30 days, and copies of the content may be held in backups of our application databases for up to another 30 days after that. Altogether, any content trashed in your product accounts should be purged from all of our systems and logs within 90 days.If you choose to cancel your account, your content will become immediately inaccessible and should be purged from our systems in full within 60 days. This applies both for cases when an account owner directly cancels and for auto-canceled accounts.Data retentionWe keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Through this policy, we have provided specific retention periods for certain types of information.Location of site and dataOur products and other web properties are operated in the United States and Europe. If you are located in the European Union, UK, or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.When transferring personal data from the EUThe European Data Protection Board (EDPB) has issued guidance that personal data transferred out of the EU must be treated with the same level of protection that is granted under EU privacy law. UK law provides similar safeguards for UK user data that is transferred out of the UK. Accordingly, AD/Micro has adopted a data processing addendum with Standard Contractual Clauses to help ensure this protection.There are also a few ad hoc cases where EU personal data may be transferred to the U.S. in connection with AD/Micro operations, for instance, if an EU user signs up for our newsletter or participates in one of our surveys or buys swag from our company online store. Such transfers are only occasional and data is transferred under the Article 49(1)(b) derogation under GDPR and the UK version of GDPR.Changes & questionsWe may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify users.Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at info@SafeAssistant.Online and we’ll be happy to try to answer them!

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